Have you ever felt stuck with a DevOps problem at work? Maybe your team has just adopted a new Kubernetes tool, and you’re struggling to get it working properly. Or perhaps you’re the only DevOps engineer on your team, and there’s no one to ask when a CI/CD pipeline breaks at 2 AM. It can be stressful and can slow down your entire project.
You are not alone. In the fast-moving world of DevOps, DevSecOps, and SRE, technologies change quickly. Even experienced professionals sometimes need a helping hand to solve a tricky issue or to learn a new technology. That’s where having an expert support system makes all the difference.
At DevOpsSchool, we understand these challenges perfectly. That’s why we offer Technical Support and Job Support Services. Think of us as your personal DevOps expert team, available to help you overcome obstacles, learn new skills on the job, and ensure your work keeps moving forward smoothly. This blog will tell you all about how our support services work and how they can be a game-changer for your career and projects.
What Are DevOps Technical and Job Support Services?
Let’s start by understanding what these services are, in simple terms. Imagine you have a mentor or a very experienced colleague who you can call whenever you face a technical challenge. That’s what our support service offers.
Technical Support is when you need help with a specific problem. For example, you might be getting an error in your Jenkins configuration, or your Docker container won’t start. You contact our experts, explain the issue, and they guide you to a solution. It’s like having a DevOps consultant on speed dial.
Job Support is more comprehensive. It’s for when you are working on a new project or with unfamiliar tools and need ongoing guidance. Perhaps your company has moved to AWS and you need help setting up the infrastructure correctly. Our expert will work alongside you, through live sessions, to help you complete your tasks successfully. The best part? You learn while you get support, gaining practical knowledge that you can use again in the future.
At its core, DevOpsSchool’s Support Service is a safety net. It ensures that a lack of knowledge or an unexpected problem doesn’t stop you from delivering excellent work. Our team uses their deep experience in Open Source Technologies and software delivery to help you navigate your work environment confidently.
Why Consider DevOpsSchool for Your Support Needs?
You might wonder, “Why should I choose DevOpsSchool?” The answer lies in our expertise, approach, and proven track record.
First, our support is provided by a real team of DevOps experts, mentors, and instructors. This is not a generic helpdesk. These are the same professionals who design and teach our top-rated certification courses. They have faced real-world challenges in companies like ServiceNow, Adobe, and IBM, so they understand the pressure and complexity of your work.
Second, our approach is collaborative and educational. We don’t just give you an answer and leave. We help you understand the “why” behind the solution. As mentioned on our service page, our experts will “help you to get the complete knowledge of your issues & resolve track.” This empowers you to handle similar situations independently in the future.
Finally, DevOpsSchool is a trusted name in the industry, led by Rajesh Kumar. With over 20 years of experience and having mentored more than 10,000 engineers, the guidance you receive comes from a place of immense authority and practical knowledge. You are learning from the best.
Our Support Modes: Flexible Help How You Need It
We know that everyone’s situation is different. Sometimes you need a quick answer, and other times you need in-depth, hands-on help. That’s why we offer multiple, flexible support modes to fit your needs and budget.
The table below summarizes the main ways you can access our DevOps Support Service:
| Support Mode | How It Works | Best For |
|---|---|---|
| Phone Support | Direct one-on-one consultation over a phone call. You explain your issue, and our expert talks you through the solution. | Quick, urgent problems that need immediate verbal discussion. |
| Email & Forum Support | You send a detailed description of your issue via email. Our team analyzes it and sends back a step-by-step solution. You can also join our exclusive member forum to post questions. | Non-urgent, detailed problems that you can describe in writing. Great for getting documented solutions. |
| Live & Interactive (On-Job Support) | This is our most comprehensive offering. Using tools like GoToMeeting or Webex, an expert connects to your screen and works with you live. They guide you in real-time until the issue is resolved. | Complex projects, learning new tools, or when you need someone to “pair program” with you through a difficult task. |
No matter where you are in the world, these remote support options make expert help accessible. The Live & Interactive mode is especially popular because it feels like having an expert sitting right next to you, no matter the distance.
How to Get Started: A Simple Process
Getting help from us is straightforward. We have designed a simple process to connect you with the right expert as quickly as possible:
- Contact Us: Reach out via phone or email. You can call +91 7004 215 841 or email your DevOps Support requirement to contact@DevOpsSchool.com.
- Explain Your Need: Tell us about the issue, the tools you are using, and what you are trying to achieve.
- Expert Match: We review your requirement and connect you with an expert who is 100% confident in handling your specific challenge.
- Confirm & Schedule: Once the expert is confirmed, we agree on the timing for the support session (especially for live support).
- Resolve & Learn: Your session begins! Our expert works with you to solve the problem and ensure you understand the solution.
We believe in transparency. Our service requires a minimum commitment, and we clearly count all time spent—including emails, calls, and live work—towards your support package. This ensures you get full value for your investment.
The Authority Behind DevOpsSchool: Rajesh Kumar
The high quality of DevOpsSchool’s services is not an accident. It is a direct result of the vision and expertise of Rajesh Kumar, the founder and principal mentor.
Rajesh is a Senior DevOps Manager and Principal Architect with a remarkable career spanning over 15 years. He has worked with major global companies like ServiceNow, JDA Software, Intuit, and Adobe, where he didn’t just use DevOps tools—he architected large-scale CI/CD platforms and managed infrastructure serving thousands of users.
His expertise is incredibly broad, covering every modern practice you can think of: DevOps, DevSecOps, SRE, DataOps, MLOps, AIOps, Kubernetes, and Cloud platforms like AWS, Azure, and GCP. This isn’t just theoretical knowledge; it’s hands-on experience from the trenches of software development.
Most importantly, Rajesh is a born teacher. He has mentored over 10,000 engineers and consulted for more than 70 organizations worldwide, including Verizon, Nokia, and Cognizant. He built DevOpsSchool to share this knowledge. When you use our support services or take a course, you are benefiting from this vast reservoir of real-world experience. Rajesh ensures that every interaction is practical, effective, and designed to make you a better engineer.
Voices from Our Community
The true test of any service is what its users say. Here is feedback from professionals who have experienced DevOpsSchool’s training and support:
- Abhinav Gupta, Pune: “The training was very useful and interactive. Rajesh helped develop the confidence of all.”
- Indrayani, India: “Rajesh is a very good trainer. He was able to resolve our queries and questions effectively. We really liked the hands-on examples.”
- Sumit Kulkarni, Software Engineer: “Very well organized training, helped a lot to understand the concepts and details related to various tools. Very helpful.”
These reviews consistently highlight the interactive nature, the clarity of concepts, and the practical, hands-on approach that defines all of DevOpsSchool’s offerings, including our support services.
Conclusion and Your Next Step
In the demanding field of DevOps and SRE, continuous learning and having reliable help are not just advantages—they are necessities. Getting stuck can mean project delays, missed deadlines, and unnecessary stress.
DevOpsSchool’s Technical and Job Support Services are designed to eliminate these roadblocks. We provide you with direct access to a team of seasoned DevOps experts who can guide you through challenges, help you master new technologies on the job, and boost your confidence and productivity.
Whether you need a one-time fix for a broken pipeline or ongoing mentorship for a new cloud migration project, we have a flexible support mode to help you succeed.
Don’t let a technical challenge slow you down or hurt your project.
Reach out to DevOpsSchool today and see how our expert support can help you work smarter and achieve more.
Email: contact@DevOpsSchool.com
Phone & WhatsApp (India): +91 7004 215 841
Phone & WhatsApp (USA): +1 (469) 756-6329